This report describes initial results of a study of working conditions, health, and quality of life of hotel guest room attendants in the hospitality industry of Las Vegas. The hospitality industry has experienced a wave of restructuring, consolidation, and new practices to cut costs, including lean staffing and greater performance demands while constantly upgrading services in a competitive environment. The research project explores the impact of these and related changes on the health and quality of life of the largest occupational group within the hospitality industry, hotel room cleaners (guest room attendants or GRAs).
English PDF: https://lohp.berkeley.edu/wp-content/uploads/2013/10/vegasrpt.pdf
